Calody Air policy is to honor product warranties and to perform services only on products purchased directly from calody-air.com and only accompanied by a receipt or proof of purchase. If you purchase a Calody Air product from an unauthorized dealer or if the original factory serial number has been removed, defaced or altered, your Calody Air warranty will not be valid.
Unfortunately, there are some websites and dealers who claim to be authorized Calody Air resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from Calody Air. When you purchase products from an unauthorized website or dealer you are taking a risk, because these products may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your Wacaco product by ensuring that you only purchase Calody Air products from calody-air.com.